Products & Services

Products & Services

Customer & Omni-Channel Strategies

No matter how much investment your company makes, the lack of a smooth branded customer experience (CX) can and will eventually lead to higher churn, damage to reputation and reluctance to recommend your brand.

Customers expect a unified and seamless brand experience, but many brands are hindered in their improvement of CX by functional silos and competing goals.

Kepler Gate can help you build the right customer and omni-channel strategy that includes attention to:

• Customer Personas
• Customer Journeys
• Touchpoint Mapping

Digital Transformation

With the evolution of customer behaviour and with the Digital World becoming an integral part of our lives, organizations today should be considering a different approach to digital strategy - one that harnesses the customer promise alongside the commercial objectives to deliver what is possible, without ignoring everyday realities.

That’s what we offer. 

Kepler Gate will help you build an end-to-end strategy for your business transformation journey, assisting you in achieving your best-in-class digital vision; balancing the long-term vision of your company with the short/medium term priorities. 

The result? Practical, high-impact initiatives for companies ready to adapt to tomorrow’s digital innovations.

Embracing Digital requires addressing  the many elements of your business:

• Business Model
• Operating Model
• Technology
• Success KPIs

People Development

People are the heart of any organisation. It’s not simply enough to hire the best people. You need to ensure that your people are on board and fully digest your strategy, understand how their individual roles fit within the wider organisational strategy and what value they themselves can add.

Kepler Gate offers you tailored training and development programs for both your leadership and front-line teams, to bring them on board with:

• CX Mindset & Culture
• Omni Channel Sales
• Omni Channel Customer Service

Change Management

Business transformations can be more challenging than anticipated because the future state is radically different than the current state. In order to implement the transformation successfully, changes to people and business culture will be necessary, along with changes to systems and processes. In fact, often leaders and employees must shift their worldviews to even invent the required new future, let alone operate it effectively. Without these “internal” shifts of mindset and culture, the “external” implementation of new structures, systems, processes or technology will fail to deliver on their intended ROI. If the changes aren't managed correctly, the technology will not be used to it's full potential by employees and customers and ultimately the benefits will not be seen..

Kepler Gate consultants are highly qualified and able to help organisations successfully manage transformation programmes, complex projects and the changes needed, through:

• Portfolio, Programme and Project Management
• Business Case Development
• Governance
• Change Activities 

Q HERE
Your Cue Not To Queue

Q HERE is a marketplace app that helps consumers remotely join the queue of any place while eliminating the waiting time when they arrive. Based on their current location, the app will let consumers know in real-time when they should move to arrive at their turn.

Our patent real-time solution is designed to allow businesses to better organise customer bookings, manage traffic and optimise its operations ensuring an improvement of resource utilisation by up to 20%. That means a leaner organisation that wastes less space and is more productive.

Q HERE is the first true remote queuing app, revolutionising this established social norm for the digital age.
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